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Job Description
Job description
Job Duties and Responsibilities
- Learning and understanding company insurance products
- Handle incoming orders from CSOs via mail and telephone
- Filter and screen all requests forward by CSOs
- Answering calls from call center department and responding to customer
complaints - Providing customers with detailed information about policies and products
- Forwarding customers to sales agent when a policy needs to be initiated or
upgraded - Managing the customer complaint data base
- Responsible for sheet waiting and unpaid premiums
- Follow up with operation department about cancelation and modifications in
policies
Job Requirements
- Bachelor's degree in business or related fields
- Previous experience working as a customer service representative
- Excellent communication and interpersonal skills
- Computer skills and knowledge of data base
- Ability to remain calm in stressful situations
- Ability to explain detailed policy concept in sample way
- Ability to handle difficult customers
- Good command of English and Arabic
- Self-motivated resourceful and controlled assertive behavior.
