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Offshore Account Representative ...

Concentrix
6th of October, Giza

Offshore Account Representative - Chinese Speaker

6th of October, GizaPosted 11 days ago
26Applicants for20 open positions
  • 7Viewed
  • 7In Consideration
  • 0Not Selected

Job Details

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Job Description

 

Responsibilities 

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Job Requirements

  • Excellent chinese speaker is a Must.
  • Flexible with rotational shifts.
  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Ability to work in a time-critical environment.
  • Ability to navigate a computerized data entry system or other relevant systems
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability and willingness to provide pre-sales support. Ability to promote and sell products or services.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
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