Job Details
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Job Description
Job Requirements:
- Customer Account Management:
- Monitor and manage customer accounts to ensure timely collection of payments.
- Establish and maintain positive relationships with customers to encourage payment and resolve issues.
- Handle inquiries related to invoices and account balances, providing statements when necessary.
- Credit Assessment and Approval:
- Review and analyze customer credit applications.
- Conduct credit checks and set credit limits based on financial analysis and risk factors.
- Approve or decline customer credit based on company policies and financial guidelines.
- Debt Collection:
- Follow up on overdue invoices through phone calls, emails, or formal letters.
- Implement debt recovery procedures and coordinate with collection agencies if needed.
- Negotiate payment plans with customers in financial difficulty.
- Invoice and Payment Processing:
- Generate and issue accurate invoices and statements to customers.
- Process customer payments (checks, bank transfers, credit cards) and ensure timely recording in the accounting system.
- Reconcile customer accounts and resolve any discrepancies in payments.
- Reporting:
- Prepare regular reports on aging receivables, payment status, and overdue accounts.
- Analyze and report key metrics such as Days Sales Outstanding (DSO), bad debt percentage, and collection efficiency.
- Assist in month-end and year-end closing processes.
- Internal Coordination:
- Work closely with sales and customer service teams to ensure proper account setup and resolve disputes that might delay payments.
- Coordinate with legal departments regarding customers who require legal action for overdue debts.
- Compliance:
- Ensure compliance with company policies and local regulations regarding credit control and financial reporting.
- Adhere to tax regulations and standards in accounts receivable management.
Job Requirements
- Education:
- Minimum: diploma or equivalent in accounting
- Preferred: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Experience:
- Entry-level positions may require 1-2 years of experience in accounts receivable, credit control, or a general accounting role.
- Mid-level or senior roles may require 3-5 years of experience, with a focus on credit control or debt collection.
- Experience in using accounting software, ERP systems, and managing high-volume accounts is typically preferred.
- Skills:
- Financial Acumen: Strong understanding of accounting principles and credit management processes.
- Negotiation Skills: Ability to negotiate payment terms with customers, including managing difficult conversations about overdue payments.
- Problem-Solving: Ability to identify payment issues, disputes, or potential risks and resolve them effectively.
- Communication: Excellent written and verbal communication skills to interact with customers, sales teams, and other internal departments.
- Detail-Oriented: A strong focus on accuracy when handling invoices, payments, and account reconciliations.
- Data Analysis: Proficiency in Excel or other data analysis tools to generate and analyze aging reports, receivables data, and collection performance.
- Technical Skills:
- Familiarity with accounting software (e.g., SAP, Oracle, QuickBooks, Xero, or NetSuite).
- Experience in using Customer Relationship Management (CRM) systems to manage customer accounts and follow-up actions.
- Proficiency in Microsoft Excel, including functions like pivot tables, VLOOKUP, and data filtering.
- Certifications (optional but beneficial):
- Certified Credit Professional (CCP): A designation that enhances skills in credit management and collections.
