Operational Team Leader (Contact Center)
Nasr City, Cairoposted 6 months ago68Applicants for5 open positions
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- 0In Consideration
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Job Details
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Job Description
- ● Create an inspiring team environment with an open communication culture
- ● Set clear team goals
- ● Delegate tasks and set deadlines
- ● Oversee day-to-day operation
- ● Monitor team performance and report on metrics
- ● Motivate team members
- ● Discover training needs and provide coaching
- ● Listen to team members’ feedback and resolve any issues or conflicts
- ● Recognize high performance and reward accomplishments
- ● Encourage creativity and risk-taking
- ● Suggest and organize team-building activities
Job Requirements
- English Level B2-C1 is a must.
- Proven work experience as a team leader for a minimum of 1 year.
- knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
