Senior HR Specialist

Reports To: Head of HR Operations

Department: HR Operations

Objective:
Ensure accurate and timely execution of key HR processes. Maintain full alignment with HR Operations teams across all employee lifecycle tasks, and Secure data integrity and compliance in all HR transactions.

Key Responsibilities

• Coordinate the full hiring process with HR Operations and business units
• Manage end-of-service procedures, including documentation and final settlements
• Prepare and process monthly payroll in coordination with Payroll/Finance teams
• Monitor and execute contract renewals and terminations
• Administer medical insurance operations: additions, deletions, and claims follow-up
• Support new employees with bank account openings
• Track and update employees’ social insurance status
• Maintain and organize employee personnel files
• Ensure timely updates of employee data in Excel trackers and HRIS
• Handle the issuance of HR letters requested by employees
• Process employee benefit requests in line with company schemes
• Act as liaison with other HR functions to ensure process consistency

Coordination Lines

• Work closely with Benefits, Payroll, Personnel, and HRIS teams
• Communicate with operations, finance, employees, clients, and service providers
• Support client’s HR Business Partners with accurate employee data and documentation

Key Performance Indicators (KPIs)

• Timeliness of payroll input submission
• Accuracy rate of employee data in HRIS
• Number of resolved employee benefit and insurance cases
• Turnaround time for HR letters and service requests
• Compliance rate in personnel file documentation
• Completion rate of hiring and exit processes within defined timelines.