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Service Engineer - Alexandria

Alexandria Trading and E... - Alexandria, Egypt

Service Engineer - Alexandria

Alexandria Trading and Engineering Bureau - Alexandria, EgyptPosted 2 months ago
209Applicants for1 open position
  • 26Viewed
  • 2In Consideration
  • 11Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

Main Job Duties:

  • Improve the operational systems, processes, and policies in support of company mission - specifically, support.
  • Receiving Full and empty requests of all malfunction repair units requests from customers.
  • Inform technicians by the needful action to do and follow up repairs & PTI to implement the right settings.
  • Report repairs & PTI results to customers by mails.
  • Update repairs & PTI on excel sheet, DS4 on daily basis.
  • Communicate with customers and ensure meeting service excellence and meet deadlines.
  • Clearly and professionally interact with the customer regarding repairs & PTI status on a daily basis.
  • Able to determine tools and equipment required to perform the scope of the job.
  • Perform hands-on on-site troubleshooting service.
  • Empty PTI & repairs and Estimate repairs costs.
  • Get approvals on DS4.
  • Update repairs on depot system, MSC System.
  • Send request to storekeeper to release mentioned spare parts for repairs.
  • Update operations done on excel sheet then on DS4.
  • Establishing preventative PTI & repairing schedules with customer.
  • Issue invoices of repairs and spare parts.
  • Performs PTI and repairs at locations site & customers site.
  • Provide high level technical support to external customers at their
  • Interface with cross functional work teams such as field applications, customer support/services.
  • Create and maintain service information in the company ERP.
  • Timely and professionally handle field service calls and issues.
  • Timely complete and submit all required paperwork.
  • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
  • Expected to resolve any issues at the work site without interrupting the customer's business or daily activities.
  • Service must be done effectively and in the shortest time possible.
  • Study and interpret blueprints, schematics, manuals, wiring diagrams, repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools to determine maintenance and repair procedures.
  • Ensure that repairs & PTI standards are implemented and carried out in accordance with industry standards and best practice.
  • Work closely with Field staff to implement appropriate policies to manage work flow and communication.
  • Provide assistance and guidance to Junior Engineers and technicians.
  • Stay updated on industry standards and technical service knowledge.
  • Preforms any other duties commensurate with the capabilities of a Service Engineer.

Job Requirements

Educational / Skills Requirements

  • BS degree in related field (technical qualifications in mechanical engineering).
  • Minimum 0-3 years' experience in the same field.
  • Males only.
  • Alexandria resident only.


  • Working knowledge of MS Office, Excel and Strong computer skills
  • Working knowledge and ability to test and troubleshoot electrical analog and digital circuits.
  • Leadership & supervision skills and the ability to work under minimum supervision.
  • Understanding of the company and competitor's electrical, electronic and mechanical products and services.
  • Must have good communication skills.
  • Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
  • Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
  • Customer Service.
  • Quality Oriented.
  • Time management, Decision making.

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