Learning & Development Business Partner

·      Plan, coordinate and support Learning and Development activities and projects virtually across accounts and locations within the region in line with business requirements.

·      Ensure consistency and facilitation best practice, as well as responsiveness to business needs in a dynamic business environment.

·     Deliver learning solutions for the first-level and mid-level leaders virtually within the region and design new solutions in line with strategic plans.

·      Facilitate coaching and development initiatives virtually to focus on building leadership performance and the capability of individuals and teams to support succession planning & talent development.

·      Skills assessments – working with our recruitment teams to manage and run our assessment centres for leadership roles

·      Own key L&D projects, in line with business requirements. This may include succession programmes, performance management, and analysis and design to address ad hoc, exceptional development needs that arise within the business.

PEOPLE

·        Understanding the SYKES vision, mission (WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME), values and strategy to ensure we deliver the best possible development solutions that fit our overall goals.

·        Building strong effective relationships with key Operational and Support stakeholders at various levels and locations within the business.

·        Collaborate with senior stakeholders to establish a clear understanding and knowledge of the development needs at first-level and mid-level leader competency layer within the business

·        Building a deep knowledge of the business strategies, goals, challenges and capability gaps and provide learning solutions to address the needs.

PROCESSES AND TECHNOLOGY

·        Ensure thorough and timely maintenance of training records and learning systems, as well as accurate reporting on L&D activities

·        The collection of data and information, both qualitative and quantitative, to analyse learning needs, implement effective delivery and measure outcomes and impact.

·        Ensure that all new, revised or updated L&D processes, projects, activities and materials are fully communicated, understood, and embraced by internal stakeholders.

·        Use internal SYKES, and external social media channels, and other communication platforms to publicise L&D initiatives and engage target audiences in multi-media approach.