Job Responsibilities:

• Book flights and issue tickets using GDS systems (such as Amadeus, Galileo, or Sabre).
• Modify and cancel reservations as requested by customers.
• Provide accurate fare quotations, travel itineraries, and travel-related information.
• Handle booking inquiries via phone, email, and walk-ins in a professional manner.
• Process payments and ensure ticketing rules and airline policies are followed.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain updated knowledge of airline policies, fare rules, and travel trends.
• Prepare daily reports and maintain proper records of transactions.
• Will be responsible for efficiently and accurately handling tour reservations
• Providing excellent customer service, and ensuring a smooth and enjoyable booking experience for our clients.
• You will act as a key point of contact for customers, answering inquiries, providing information about our tour packages, and processing bookings with precision.