The Level III MSP/NOC Engineer is a senior technical position responsible for managing, monitoring, and maintaining the IT infrastructure and network systems for our clients. This role involves providing expert-level support, troubleshooting complex issues, and ensuring the reliability and performance of our clients' IT environments.
 Responsibilities

• Provide guidance and mentorship to Level I, Level 1.5, and Level II engineers.
• ⁠Collaborate with cross-functional teams to resolve client issues promptly.
• ⁠Perform routine maintenance tasks, updates, and patch management to ensure system security and stability.
• ⁠Must be versed in basic Support of AP’s, WAN and LAN networks.
• ⁠Able to work on simple and complex network environments to troubleshoot any number of problems.
• Implement and enforce security best practices, including firewall configurations, access controls, and threat detection.
• ⁠Plan and execute infrastructure upgrades and migrations as needed.
• ⁠Create and update standard operating procedures (SOPs) for troubleshooting and maintenance.
• ⁠Maintain accurate documentation of network configurations, system changes, and client environments.
• ⁠Evaluate and recommend new technologies or improvements to enhance client systems and operations.
• Promotes a culture of learning and growth for Tier 2 Support Engineers.