 Operational Duties:

• Investigation Workflow and Case Management:
•  Oversee all internal investigations concerning incidents such as theft, loss, fraud, safety
  violations, and misconduct across NACITA sites.
• Receive, assess, and prioritize incident reports from across the company.
• Assign investigation cases to investigators and monitor progress to closure.
• Lead or supervise the collection of physical, digital, and testimonial evidence.
• Ensure all evidence is documented, preserved, and analyzed in a secure and professional
  manner.
• Conduct or supervise interviews with witnesses, complainants, and alleged violators,
  ensuring all interactions are professional and in accordance with legal/ethical guidelines.
• Identify trends, gaps, and risks from investigation outcomes. Recommend changes in
  policies, procedures, or controls to prevent recurrence.
• Maintain strict confidentiality and objectivity in handling all investigation matters.
• Lead and supervise complex investigations involving fraud, theft, harassment, ethics
  violations, security incidents, or regulatory non-compliance
• Assign cases to investigators based on expertise and workload.
• Ensure investigations are conducted objectively, fairly, and in compliance with laws and
  company policies.
• Review investigation reports for accuracy, completeness, and actionable
  recommendations.
• Implement and maintain a case management system for tracking investigations.
• Prioritize cases based on risk, financial impact, and regulatory urgency.
• Conduct risk assessments related to fraud, ethics, and operational vulnerabilities.
• Process Improvement:
• Develop and refine investigation protocols, policies, and reporting standards.
• Implement tools and technologies to enhance investigative efficiency (e.g., case
  management software, data analytics)
• Monitor trends in misconduct and recommend preventive measures.
• Ensure all investigations are conducted in accordance with NACITA’s policies, Egyptian
  labor law, and international standards (where applicable).
• Reporting:
• Prepare comprehensive, unbiased investigation reports, including findings, conclusions,
  and recommendations for corrective actions or disciplinary measures.
• Maintain detailed, confidential records of investigations.
• Ensure timely and accurate reporting to regulatory bodies if required.
• Draft clear, concise reports for internal and external stakeholders.
• Financial Duties:
• Fraud Recovery & Loss Prevention:
• Collaborate with legal and finance teams to recover losses from fraudulent activities.
• Recommend internal controls to prevent financial misconduct.
• Team Management Duties
• Manage the staff effectively:
• Assigning investigation Team tasks.
• Setting performance goals, and monitoring progress.
• Foster a positive and motivating work environment for the team.
• Tracking employees’ performance.
• Keeping team members informed of important information, providing regular updates on
  deals’ progress.
• Provide guidance and support to the investigation team members, including training,
  mentoring, and performance evaluations.
• Customer Satisfaction Duties
• Relationship Management:
• Liaise with other departments (HR, Legal, Operations, Security, etc.) during
  investigations and when implementing corrective actions.
• Work closely with Legal, HR, Compliance, and senior leadership to address findings and
  recommend corrective actions.
• Liaise with law enforcement, regulatory agencies, or external auditors when necessary.
• Prepare and present investigation summaries to executives and legal counsel.