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Training Lead (GDS)

Maadi, Cairo

Training Lead (GDS)

Maadi, CairoPosted 2 months ago
23Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Oversee all training activities
  • Manage all aspects of the training function, from training assessment to the design, development, implementation, evaluation, and continuous improvement of all training courses.
  • Manage training delivery across all mediums including classroom training.
  • Manage training delivery techniques and ensure best delivery, methods are being used.
  • Apply best practices and methodology to each phase of the training lifecycle; assessment and design, development, implementation, and evaluation (i.e. conducting a learning needs analysis, crafting skill assessments, developing organizational interventions and facilitating training sessions)
  • Partner with operations to schedule training
  • Develop and maintain administrative standards for training team that support efficient training delivery, trainer accountability and effective management of all training activities and outcome.
  • Coach and mentor team members on an ongoing basis, helping them to continuously grow their technical and professional skills
  • Cultivate strong business relationships with all operational leadership to ensure learning requirements and timeframes are built into all company initiatives
  • Follow the ongoing training enhancement strategy to allow operational employees to continually learn and grow throughout their tenure.
  • Ensure adherence to all required standards
  • Ensure adherence to all required timelines
  • Coordinate with experts to gather and refine content
  • Liaise with quality team
  • Manage training staff
  • Report issues and status to training Manager
  • Perform additional task as assigned

Job Requirements

  • 2-3 years of training experience with a minimum of 1 years managing training, documentation & content creation.
  • Supervisory experience required.
  • Demonstrated ability to design and develop effective course curriculum, adhering to instructional design standards.
  • Call center experience Is a Must.
  • OTA & GDS Experience Is Must.

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