Customer Support Specialist
Badr City, Cairo
Customer Support Specialist
Badr City, CairoPosted 1 month ago14Applicants for1 open position
- 12Viewed
- 0In Consideration
- 1Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Feedback Collection: Efficiently gather and document Client feedback post-service delivery.
- Inquiry Handling: Promptly and professionally address Client inquiries, ensuring timely and accurate responses.
- Problem Resolution: Identify and resolve Client issues effectively, striving for Client satisfaction.
- Data Analysis: Analyze Client feedback to identify trends and patterns, providing valuable insights for service improvement.
- Monitor Client complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform Client about new features and functionalities
- Follow up with Clients to ensure their technical issues are resolved
Job Requirements
Required Skills and Qualifications:
- Excellent Communication Skills: Strong verbal and written communication abilities to effectively interact with customers.
- Customer Service Orientation: A genuine passion for helping customers and building positive relationships.
- Problem-Solving Skills: Ability to analyze complex issues and find practical solutions.
- Active Listening: The ability to attentively listen to customer concerns and understand their needs.
- Technical Proficiency: Familiarity with customer relationship management (CRM) software and other relevant tools.
- Attention to Detail: Meticulousness in documenting customer interactions and feedback.
- Adaptability: Flexibility to handle varying customer inquiries and situations.
Experience and Education:
- Previous experience in customer service or a related field is preferred. (1-3)
- Bachelor Degree
Additional Considerations:
- English language : V.Good
- Microsoft office : Word , excel ( V.Good )
