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Application Support Sr. Officer

El Sewedy Education - Th...
Cairo, Egypt

Application Support Sr. Officer

Cairo, EgyptPosted 2 months ago
24Applicants for1 open position
  • 19Viewed
  • 10In Consideration
  • 9Not Selected

Job Details

Experience Needed:
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Job Description

  • Leads ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
  • Resolves end-user support issues using enterprise-wide standards 
    and tools.
  • Establishes, enforces, and maintains the data entry standards.
  • Conducts trainings for staff and faculty.
  • Supports students in accessing and using their systems.
  • Develops, supports, and manages user interfaces, applications’ 
    backend and third-party integration components.
  • Gathers business requirements, functional designs, and tests cases 
    for support fixes, ongoing enhancements, and projects.
  • Creates reports and dashboards.
  • Creates, maintains, and updates technical documents and procedures.
  • Leads systems integrations with all project stakeholders. 
  • Partakes in the implementation of new solutions as per the business needs.
  • Creates automated jobs for database backups and any redundant tasks.
  • Assists in the development of key strategic attributes for the organization’s application roadmap.
  • Liaises with vendors and other IT personnel for problem resolution.
  • Assists in designing new projects as per business needs. 
  • Aligns and tests new projects with the vendors.
  • Maintains security, backup, and redundancy strategies.
  • Ensures compliance with IT policies & procedures.



Job Requirements

  • Has a solid SQL background.
  • Has a good T-SQL background.
  • Has fair Database administration knowledge. 
  • Has a fair PHP background.
  • Possess high level of testing techniques and scenarios.
  • Power BI reporting tool
  • Years of Experience: 3 to 6
  • Education: Bachelor of Business Informatics or in any relevant field.
  • Skills: Verbal and written communication skills, time management, problem-solving, and ability to explain complex ideas to those with limited IT and systems knowledge.





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JobsIT/Software DevelopmentApplication Support Sr. Officer