Job Details
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Job Description
- Communicating with customers through various channels (telephone, online chat, or in person) to provide support and information on services.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our Services inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Performing other related duties as assigned.
Job Requirements
- Bachelor’s degree.
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Ability to work under pressure and meet tight deadline while maintaining the professional standards.
- Not gender- based.
- Giza Residents are preferred.
