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Customer Service Representative

TOP EDUCATION ACADEMY
Agouza, Giza
Posted 6 months ago
198Applicants for3 open positions
  • 26Viewed
  • 9In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Communicating with customers through various channels (telephone, online chat, or in person) to provide support and information on services.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Knowing our Services inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Performing other related duties as assigned.

Job Requirements

  • Bachelor’s degree.
  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with our industry is a plus.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases.
  • Ability to work under pressure and meet tight deadline while maintaining the professional standards.
  • Not gender- based.
  • Giza Residents are preferred.
     

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