Service Desk Engineer (Alexandri...
Arma-HSA -
Alexandria, Egypt
Job Details
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Job Description
- Resolve software and hardware inquiries and install, maintain, troubleshoot, support, and repair desktop/laptop hardware and software.
- Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use, installing network devices.
- Manage user accounts across multiple systems including the email / SAP accounts and troubleshoot/resolve profile issues.
- Monitor infrastructure and conducts frequent health checkup on computer hardware/software and execute preventive maintenance plans.
- Ensure the delivery of equipment to new hires and install all the required software programs on it.
- Order spare parts related to computers or network equipment after identifying the shortages.
- Welling to learn new technologies.
- Has basic knowledge of network and systems infrastructure
Job Requirements
- Bachelor's degree in Computer science or Engineering.
- 1: 3 years of experience in IT role.
- Good knowledge of MCSA or CCNA.
- Experience in SAP system “Account management”.
- Flexible and multi-tasker.
- Professional English speaker.
- Has good knowledge in programming languages like html, CSS, python is a plus.
