Accountant Technical Support - D...
Smart Village, Giza
Accountant Technical Support - Daftra
Smart Village, GizaPosted 2 months ago90Applicants for7 open positions
- 24Viewed
- 8In Consideration
- 13Not Selected
Job Details
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Job Description
Work as "Accountant Support for our software", and give our customers sufficient support to use our cloud ERP software (Daftra), efficiently.
Responsibilities include, but are not limited to:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Guide the customer to the best practice of using our software to fit their business needs and requirements.
- Answer our customer's questions via our call center and resolve their issues via phone, email, or chat.
- Handling complaints.
- Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems.
- Test the system and report if there are any bugs.
Working Conditions:
- 5 working days, 8 working hours.
- Rotational shifts (24/7) on a monthly basis.
- Rotational days off on a monthly basis.
Job Requirements
- Bachelor’s Degree in Accounting.
- Must be flexible with the rotational shifts concept.
- Must be flexible with the customer visits if required.
- Software company experience is preferred.
- From 1 to 5 years of experience as an accountant or in accounting is a must.
- Excellent in using Excel and Accounting programs is a must.
- Excellent communication skills (verbal & written).
- Excellent customer handling skills.
