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English Customer Support Represe...

Sykes Enterprises - Maadi, Cairo

English Customer Support Representative

Sykes Enterprises - Maadi, CairoPosted 1 month ago
85Applicants for5 open positions
  • 29Viewed
  • 31In Consideration
  • 35Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Provide exceptional support for our applications and associated services
  • Answer phone calls, chat, and emails to troubleshoot issues customers face when using the client’s products, including account access, setting up templates, sending documents, billing, etc…
  • Meet and exceed your service level goals
  • Achieve ~ 90% or higher on closed case surveys
  • Achieve 10% or less for call abandonment rate
  • Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and SalesForce
  • Proactively identify improvements to the product, identify bugs, and otherwise determine opportunities to enhance the customer experience.

Job Requirements

  • English proficiency B2 
  • General understanding of internet technologies
  • Understanding of Windows XP and Apple OS 10 a plus
  • Ability to work in a collegial fashion with peers in other organizational units
  • Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
  • Previous experience in a customer or technical support role a plus

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JobsCustomer Service/SupportEnglish Customer Support Representative