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Technical Support and Customer S...

Sigma for Imp & Exp & Op...
Heliopolis, Cairo

Technical Support and Customer Service Engineer

Heliopolis, CairoPosted 2 months ago
152Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Provide service and customer support during visits answering inquiries.
  • Responsible for handling customer while testing a new hearing aid.
  • Support the customer psychologically to accept their hearing loss and choose the suitable Hearing aid.
  • Help customers to understand their Audiograms.
  • Handle the implementation process for new hearing aid and giving customer orientation for the aid features, wearing, usage and preserving it.
  • Obtain ear impressions for preparing ear molds and hearing aid shells.
  • Prepare the work order and invoice, ear molds and maintenance documents and reports.
  • Apply amendments and fine tunings and re-fitting for HA.
  • Any others tasks assigned by the direct manager.
  • Responsible for H. As stock in branch. 
  • Provide all needed reports & feed Back to assist direct manager & sales team.
  • Assist and cover admin responsibilities if needed.

Job Requirements

  • Education: Biomedical Engineer
  • Very good in English language (written & Spoken)
  • Experience from 0-2 years
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

 

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