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Application Management Senior Sp...

Cairo, Egypt

Application Management Senior Specialist

Cairo, Egypt
Posted 2 months ago
34Applicants for3 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Monitor and maintain the performance of key business applications.
  • Ensure continuous availability and reliability of applications to support business operations.
  • Perform routine checks, backups, and system health assessments.
  • Diagnose and troubleshoot issues reported by users and provide timely resolutions.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Maintain accurate documentation of issues and resolutions in ticketing systems.
  • Assist in planning, testing, and implementing application upgrades and patches.
  • Coordinate with vendors and stakeholders to schedule maintenance and minimize downtime.
  • Provide end-user support for application-related issues.
  • Offer training and guidance on best practices for using enterprise applications.
  • Create and update user guides, FAQs, and documentation.
  • Work with third-party vendors for application-related support and escalations.
  • Ensure compliance with service-level agreements (SLAs) and manage vendor performance.

Job Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications are a plus.
  • 2+ years of experience in application support , IT operations, or related roles.
  • Experience with enterprise application management (e.g., ERP(Oracle),Robotics, Jupiter or custom business systems).
  • Strong problem-solving and analytical skills.
  • Familiarity with IT service management (ITSM) frameworks, such as ITIL.
  • Strong Knowledge with  database management, scripting, and system integrations is a plus(SQL,Oracle and PL-SQL).
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.

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