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Job Description
- Respond to customer inquiries by phone, email, or chat regarding billing, technical issues, service plans, and account information.
- Troubleshoot and resolve customer technical issues related to internet, phone, TV, and other services.
- Actively listen to customer concerns, identify root causes, and provide empathetic and clear solutions.
- Process customer service requests, including orders, payments, and service changes.
Job Requirements
- Ability to deal with angry or frustrated customers in a calm and wise manner.
- Ability to solve problems effectively and creatively.
- Commitment to accuracy and quality of service.
- Fast learner and desire for continuous development.
- Initiative and teamwork spirit
