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Telecommunication Customer Care

Concentrix
Giza, Egypt

Telecommunication Customer Care

Giza, EgyptPosted 27 days ago
22Applicants for1 open position
  • 13Viewed
  • 6In Consideration
  • 6Not Selected

Job Details

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Job Description

 

  • Respond to customer inquiries by phone, email, or chat regarding billing, technical issues, service plans, and account information.
  • Troubleshoot and resolve customer technical issues related to internet, phone, TV, and other services.
  • Actively listen to customer concerns, identify root causes, and provide empathetic and clear solutions.
  • Process customer service requests, including orders, payments, and service changes.


 

Job Requirements

  • Ability to deal with angry or frustrated customers in a calm and wise manner.
  • Ability to solve problems effectively and creatively.
  • Commitment to accuracy and quality of service.
  • Fast learner and desire for continuous development.
  • Initiative and teamwork spirit

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