The below activities are performed in order to achieve the above-mentioned Objectives:

• Sell parts to all fax-in, email-in, call-in, and walk-in customers.
• Ascertain part number; inspect worn, damaged, or defective part to determine customer need.
• Discuss features and benefits of alternative solutions (repair options) and offer those solutions to the customer (General Duty/REMAN/Yellow Mark)
• Advise customer of additional related parts (gaskets/seals/hardware)
• Maintain accurate customer and equipment information in the CRM.
• Keep customers informed of new parts, services available, and dealer merchandising programs.
• Advise customer on substitution of part when replacement is not available.
• Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force
• Participate and complete training as required and/or available.
• Provide a complete on job training for CSR, TSR and ISR newcomers.