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IT Operations Engineer

Halwani Bros
10th of Ramadan City, Sharqia
Halwani Bros logo

IT Operations Engineer

10th of Ramadan City, SharqiaPosted 23 days ago
121Applicants for2 open positions
  • 6Viewed
  • 3In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Diagnose technical hardware and software issues by analyzing system logs and user reports to ensure swift resolution and maintain operational efficiency.
  • Perform remote troubleshooting using diagnostic techniques and targeted questioning to efficiently identify and resolve user issues, enhancing user satisfaction.
  • Provide technical assistance and support for incoming queries related to computer systems, software, and hardware by utilizing a ticketing system to streamline responses and improve service quality.
  • Respond to user queries in person, via phone, or through email to offer timely support and ensure effective communication channels are maintained.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems by conducting thorough analyses and implementing solutions that enhance network reliability.
  • Manage the IT assets inventory (hardware and software) by regularly updating asset records and tracking usage to optimize resource allocation and reduce costs.
  • Install operating systems and required programs on user computers by following standardized procedures to ensure consistency and functionality.
  • Follow up with users post-resolution to confirm that issues have been effectively addressed, fostering user trust and improving service quality.
  • Run reports to identify recurring malfunctions by analyzing system performance data, which helps prioritize maintenance efforts and improve system reliability.

Job Requirements

  • Bachelor’s degree of Computer science, Computer Engineering or equivalent
  • Minimum of 1-2 years of working experience with a similar scope (IT support)
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
  • Knowledge in Operation and Supporting on Ticketing System Application
  • Broad knowledge of Operating system (Windows)

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