IT Operations Engineer

Halwani Bros -
10th of Ramadan City, Sharqia

Halwani Bros -
10th of Ramadan City, SharqiaPosted 3 days ago

21Applicants for2 open positions

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Diagnose technical hardware and software issues by analyzing system logs and user reports to ensure swift resolution and maintain operational efficiency.
Perform remote troubleshooting using diagnostic techniques and targeted questioning to efficiently identify and resolve user issues, enhancing user satisfaction.
Provide technical assistance and support for incoming queries related to computer systems, software, and hardware by utilizing a ticketing system to streamline responses and improve service quality.
Respond to user queries in person, via phone, or through email to offer timely support and ensure effective communication channels are maintained.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems by conducting thorough analyses and implementing solutions that enhance network reliability.
Manage the IT assets inventory (hardware and software) by regularly updating asset records and tracking usage to optimize resource allocation and reduce costs.
Install operating systems and required programs on user computers by following standardized procedures to ensure consistency and functionality.
Follow up with users post-resolution to confirm that issues have been effectively addressed, fostering user trust and improving service quality.
Run reports to identify recurring malfunctions by analyzing system performance data, which helps prioritize maintenance efforts and improve system reliability.