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Job Description
- Manage customer service / information counter
- Attend to shoppers’ and tenants’ enquiries and feedback
- Assist in the upkeeping of the mall
- Assist in the execution of the mall’s promotions and events
- Assist in sale and redemption of vouchers
- To maintain a high level of staff service standards
- Handle administrative duties
- Assisting marketing manager with informations from tenants for mall’s social media campaigns
Job Requirements
- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Additional certification in training is a plus
