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Job Description
The customer experience specialist is responsible for all communications channels, working as the front line of communication with customers through different channels. The core purpose is to make sure that the customer experience is the best.
Responsibilities:
- Reply to all customer concerns/issues through email/phone.
- Make sure that all policies are applied.
- Providing the best quality replies and handling complaints.
- Support the operations to make sure that workflow is smooth.
- Provide all necessary care for customers.
- Survey customers via phone to make sure the experience is very good.
- Background in the Food industry is a plus
Job Requirements
- Bachelor's degree in accounting or finance (or equivalent business experience)
- Highly self-motivated and demonstrated ability to grow into additional complexity and responsibility
- High rate of interaction with internal customers and senior management requires excellent communication and inter-personal skills
- Comfortable in a fast paced, high volume, technical environment with experience developing new and bettering existing processes; prior experience in a start-up environment preferred
- Ability to juggle multiple projects while working with deadlines
- Proficiency with Excel required; experience with SAP (or other enterprise software) preferred
- Work requires willingness to work a flexible schedule
