Job Details
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Job Description
Job Description:
- Act as the technical interface with customers in regards to any inquiries concerned with implementations.
- Support, monitor, or shadow engineer’s corrective maintenance visits ensuring it's taken efficiently and timely meeting client satisfaction.
- Lead/Support DataCenter engineers with installation activities, providing them guidance and ensuring that the implementation is up to the required standards and in accordance with the set milestones.
- Remotely / On-site supporting our customers based on the need and customer location.
- Investigate and identify the root cause of incidents.
- Escalate customer satisfaction problems to the Team Leader and Technical project manager if necessary.
- Provide third-level support to the technical DataCenter engineers.
- Prepare and submits weekly and monthly progress report to the DataCenter team leader to clarify the current status and progress of the assigned task.
- Participate/Shadow in project planning for all the technical aspects related to the team.
- Handle customer's UATs.
- Handle and manage downtime activities and their procedures.
- Provide technical training to new staff and measure their capabilities.
- Responsible for personal and engineers’ development to meet business requirements.
- Prepare, compile and review the Project Technical Documentations with the details of the installation for the as-built DOCs and submit it to the team leader.
- Supervise the enrichment of the knowledge base system.
Job Requirements
Technical Skills:
- In-depth understanding of DataCenter technologies including networking, storage, computing, and virtualization.
- Good Experience with Linux administration.
- Good experience with VMware vSphere.
- Good experience with IBM storage is a huge plus.
- Hardware implementation experience is a must.
- Hardware problems troubleshooting experience is a must.
- Certifications in the above topics are preferred.
Education:
- BSc of Engineering with a specialization in Communications.
or - BSc of Computer Science.
Personal Skills:
- Excellent communication, interpersonal, and negotiation skills.
- Excellent analytical & problem-solving skills.
- Excellent command of English.
- Good presentation and documentation skills.
- Good interpersonal and analytical skills.
- A person having strong oral & written communication skills who is expected to communicate with primary customers and other stakeholders (app teams, operations team) on a daily basis.