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Genesys Cloud System Engineer

Eqlaa
Sheraton, Cairo
Posted 1 year ago
28Applicants for2 open positions
  • 19Viewed
  • 9In Consideration
  • 1Not Selected
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Job Details

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Job Description

 

  • Collaborate with clients to gather and analyse their business requirements related to contact centre operations.
  • Design, develop, and deploy modular cloud-based systems
  • Develop and maintain cloud solutions in accordance with best practices
  • Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security
  • Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues
  • Regularly review existing systems and make recommendations for improvements
  • Interact with clients, provide cloud support, and make recommendations based on client needs
  • Design and architect Genesys contact centre solutions, considering factors such as call routing, IVR, workforce management, reporting, and integration with other systems.
  • Configure, customize, and integrate Genesys software components to align with the project requirements.
  • Conduct system testing to ensure the proper functioning and performance of the Genesys applications.
  • Provide technical support and troubleshoot issues related to Genesys solutions, including identifying and resolving system defects and performance bottlenecks.
  • Create and maintain documentation, including system designs, configurations, and user guides.
  • Collaborate with cross-functional teams, including project managers, developers, system administrators, and business stakeholders, to ensure successful project delivery.
  • Stay updated with the latest Genesys product releases, features, and best practices.

Job Requirements

  • Bachelor's degree in computer science, information technology, or a related field.
  • Proven experience as a Genesys Cloud in a similar role, with a strong track record of successful Genesys implementations.
  •  Relevant training and/or certifications as a Cloud Engineer
  • Troubleshooting and analytical skills
  • In-depth knowledge and hands-on experience with Genesys contact center solutions, such as Genesys PureEngage, PureConnect, or PureCloud.
  • Proficiency in contact center technologies, including ACD, IVR, CTI, and workforce management.
  • Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions.
  • Excellent communication and interpersonal skills, with the ability to interact with clients and team members at all levels.
  • Project management skills, including the ability to manage multiple tasks, prioritize work, and meet project deadlines.

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JobsIT/Software DevelopmentGenesys Cloud System Engineer