Genesys Cloud System Engineer
Eqlaa -
Sheraton, CairoPosted 1 year ago28Applicants for2 open positions
- 19Viewed
- 9In Consideration
- 1Not Selected
Job Details
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Job Description
- Collaborate with clients to gather and analyse their business requirements related to contact centre operations.
- Design, develop, and deploy modular cloud-based systems
- Develop and maintain cloud solutions in accordance with best practices
- Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security
- Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues
- Regularly review existing systems and make recommendations for improvements
- Interact with clients, provide cloud support, and make recommendations based on client needs
- Design and architect Genesys contact centre solutions, considering factors such as call routing, IVR, workforce management, reporting, and integration with other systems.
- Configure, customize, and integrate Genesys software components to align with the project requirements.
- Conduct system testing to ensure the proper functioning and performance of the Genesys applications.
- Provide technical support and troubleshoot issues related to Genesys solutions, including identifying and resolving system defects and performance bottlenecks.
- Create and maintain documentation, including system designs, configurations, and user guides.
- Collaborate with cross-functional teams, including project managers, developers, system administrators, and business stakeholders, to ensure successful project delivery.
- Stay updated with the latest Genesys product releases, features, and best practices.
Job Requirements
- Bachelor's degree in computer science, information technology, or a related field.
- Proven experience as a Genesys Cloud in a similar role, with a strong track record of successful Genesys implementations.
- Relevant training and/or certifications as a Cloud Engineer
- Troubleshooting and analytical skills
- In-depth knowledge and hands-on experience with Genesys contact center solutions, such as Genesys PureEngage, PureConnect, or PureCloud.
- Proficiency in contact center technologies, including ACD, IVR, CTI, and workforce management.
- Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions.
- Excellent communication and interpersonal skills, with the ability to interact with clients and team members at all levels.
- Project management skills, including the ability to manage multiple tasks, prioritize work, and meet project deadlines.
