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Sales Account Manager

ECC Group
Nasr City, Cairo

Sales Account Manager

Nasr City, CairoPosted 2 months ago
32Applicants for4 open positions
  • 13Viewed
  • 0In Consideration
  • 7Not Selected

Job Details

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Job Description

The Egyptian Cultural Center (ECC) one of the leading business education organizations in the MENA region, specialized in MBA & DBA are looking for Customer Care Advisor hero to introduce our products to the Egyptian education market, having past experience in selling educational programs will help you achieve your mission.

  • Communicate with customers via phone, email, or letter, etc….
  • Managing incoming calls and customer service inquiries.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Generating sales leads that develop into our customer list.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools and providing advice on purchasing products or services
  • Assist with placement of orders, refunds, or exchanges.
  • Meet personal/customer service team company targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Act as an account manager to our clients.
  • Take the extra mile to engage customers and Attempt to persuade customers to reconsider cancellation.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Job Requirements

  • Bachelor's Degree in any relevant field.
  • Experience from 2-4 years preferred in Education & Learning Field.
  • Relevant experience with educational institutes.
  • Excellent knowledge of MS Office
  • Fluent in English.
  • Strong phone contact handling skills and active listening.
  • Customer orientation, ability to adapt and respond to different types of characters and remain professional and courteous with customers at all times.
  • Willingness to discuss higher education issues
  • Flexibility to work different shifts (including evenings, weekends, or holidays).
  • Ability to multi-task, prioritize, and manage time effectively.

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