Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
The Egyptian Cultural Center (ECC) one of the leading business education organizations in the MENA region, specialized in MBA & DBA are looking for Customer Care Advisor hero to introduce our products to the Egyptian education market, having past experience in selling educational programs will help you achieve your mission.
- Communicate with customers via phone, email, or letter, etc….
- Managing incoming calls and customer service inquiries.
- Greet customers warmly and ascertain problem or reason for calling.
- Generating sales leads that develop into our customer list.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools and providing advice on purchasing products or services
- Assist with placement of orders, refunds, or exchanges.
- Meet personal/customer service team company targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Act as an account manager to our clients.
- Take the extra mile to engage customers and Attempt to persuade customers to reconsider cancellation.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals.
Job Requirements
- Bachelor's Degree in any relevant field.
- Experience from 2-4 years preferred in Education & Learning Field.
- Relevant experience with educational institutes.
- Excellent knowledge of MS Office
- Fluent in English.
- Strong phone contact handling skills and active listening.
- Customer orientation, ability to adapt and respond to different types of characters and remain professional and courteous with customers at all times.
- Willingness to discuss higher education issues
- Flexibility to work different shifts (including evenings, weekends, or holidays).
- Ability to multi-task, prioritize, and manage time effectively.
Featured Jobs
- Sales Account Manager Executiv...American Chamber of Commerce in Egypt - Mohandessin, Giza5 days ago
Similar Jobs
- Sales Account Manager (Plastic...Aldawlia For Plastic Materials - 10th of Ramadan City, Cairo9 days ago