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Customer Care Representative (Female)

Quattro Trading & Services
Sheikh Zayed, Giza
Posted 4 months ago
193Applicants for2 open positions
  • 37Viewed
  • 3In Consideration
  • 60Not Selected
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Job Details

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Job Description

  • Answer customer incoming questions and address their concerns/ complaints as per the agreed upon service level about the offered products or services.
  • Inspect different systems and platforms to investigate customer’s case and collect all relative information to help solving the case.
  • Follow appropriate responses to customers’ issues and work quickly to resolve them as per the processes in place and reply properly to customers.
  • Create, keep and update digital records of contact with customers and the outcomes of their interactions over the available systems.
  • Refer advanced cases to the next level for resolution, providing background information as necessary.
  • Follow up with customers to ensure their satisfaction with the resolutions.
  • Analyze customers’ issues, revise and recommend corrective actions and processes improvement solutions to the current practices as per the findings and voices impacting customer experience.
  • Align and work closely with stakeholders (Retail Operations, Ecommerce, Warehouse and Finance) to optimize efficiencies and promote a culture of customer focus.

Job Requirements

  • Basic knowledge of the retail industry.
  • Basic analytical skills and a multi-tasker.
  • Excellent listening and problem-solving skills.
  • Customer-oriented, initiator, and fast actor.
  • Quality-focused, meticulous, and attentive to details.
  • Good knowledge of Microsoft Excel.
  • Good Eng. Language skills.
  • Bachelor's Degree in any related field.
  • From 0 to 2 years experience- preferably of Technical Support experience.
  • Females Only

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