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Job Description
- Answer customer incoming questions and address their concerns/ complaints as per the agreed upon service level about the offered products or services.
- Inspect different systems and platforms to investigate customer’s case and collect all relative information to help solving the case.
- Follow appropriate responses to customers’ issues and work quickly to resolve them as per the processes in place and reply properly to customers.
- Create, keep and update digital records of contact with customers and the outcomes of their interactions over the available systems.
- Refer advanced cases to the next level for resolution, providing background information as necessary.
- Follow up with customers to ensure their satisfaction with the resolutions.
- Analyze customers’ issues, revise and recommend corrective actions and processes improvement solutions to the current practices as per the findings and voices impacting customer experience.
- Align and work closely with stakeholders (Retail Operations, Ecommerce, Warehouse and Finance) to optimize efficiencies and promote a culture of customer focus.
Job Requirements
- Basic knowledge of the retail industry.
- Basic analytical skills and a multi-tasker.
- Excellent listening and problem-solving skills.
- Customer-oriented, initiator, and fast actor.
- Quality-focused, meticulous, and attentive to details.
- Good knowledge of Microsoft Excel.
- Good Eng. Language skills.
- Bachelor's Degree in any related field.
- From 0 to 2 years experience- preferably of Technical Support experience.
- Females Only
