Job Details
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Job Description
Duties & Responsibilities*
- Monitor and evaluate monthly agent performance, review productivity, and attendance reports.
- Report, analyze and resolve system, customer, and operational issues that impact service quality.
- Stay informed of all new products and Compounds and ensure that agents are properly trained to handle questions about any of them.
- Assist in administering team attendance records, salary plans, vacation and staffing schedules.
- Hiring, training, and preparing sales representatives to respond to customer questions and requests.
- Conduct weekly meetings with the sales managers or their subordinates updating them with the performance of the agents.
Job Requirements
- Tele sales experience a minimum of 2 years as a Team leader.
- English profile: B1
- TL will responsible for coaching agents on selling techniques and communication skills. Besides the normal operational coaching.
