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Etisalat Egypt - Customer Servic...

Gulf Data International
6th of October, Giza

Etisalat Egypt - Customer Service Representative

6th of October, GizaPosted 2 months ago
53Applicants for50 open positions
  • 35Viewed
  • 32In Consideration
  • 20Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Deal directly with customers either by telephone or email.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product inquiries..
  • Set up new customer accounts.
  • Responsible of the Process orders from clients, forms, applications and requests.
  • Organize workflow to meet customer time frames.
  • Direct requests and unresolved issues to the designated resource.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Maintain customer databases.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.

Job Requirements

  • Grads Only
  • Males Only
  • Max age 30
  • Rational shifts
  • 5 working days ( 2 days off )
  • 7 working hours (1 hour break )

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