Customer Service Representative
Job Details
Skills And Tools:
Job Description
Job Title: Customer Service Representative – Digital Products Store
Job Description:
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team and support our growing digital products store. The ideal candidate will be responsible for ensuring exceptional customer satisfaction by efficiently managing client account top-ups and handling communication through WhatsApp.
Key Responsibilities:
Process and manage customer account top-ups accurately and in a timely manner.
Handle and respond to customer inquiries via WhatsApp with professionalism and a customer-first approach.
Provide information, support, and assistance regarding our digital products and services.
Track, follow up, and resolve customer issues to ensure a seamless experience.
Maintain records of customer interactions and transactions.
Collaborate with the operations team to ensure smooth order processing and delivery.
Job Requirements
Requirements:
Strong communication skills (written and verbal) in [Arabic and/or English, depending on your needs].
Ability to manage multiple tasks and work under pressure.
Basic understanding of digital products and online store operations.
Previous customer service experience is a plus.
High attention to detail and problem-solving skills.
Employment Type: Full-time
Location: Remote
