Operation Specialist
invygo -
Cairo, EgyptPosted 9 months ago76Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
This hybrid role is designed to support both our customers and the operations team during critical moments of their journey with Invygo. You will play a key role in managing daily interactions with car dealers and customers, ensuring operational efficiency, and building strong partnerships to meet and exceed assigned KPIs.
Key Responsibilities:
- Process Management: Oversee and manage daily operational tasks, ensuring all processes run smoothly and efficiently.
- Data Analysis: Collect, analyze, and report on operational data to identify trends, inefficiencies, and areas for improvement.
- Collaboration: Work closely with cross-functional teams, including finance, customer service, and logistics, to ensure alignment and smooth execution of operational activities.
- Problem-Solving: Address and resolve any operational issues or bottlenecks that arise, providing timely solutions to maintain productivity.
- Process Improvement: Continuously assess and refine operational processes to increase efficiency, reduce costs, and improve overall performance.
- Compliance: Ensure that all operations comply with company policies, industry regulations, and legal requirements.
- Documentation: Maintain accurate and up-to-date records of operational procedures, reports, and other relevant documentation.
- Training & Development: Assist in training team members on operational processes and best practices to ensure consistency and high performance across the department.
- Project Management: Lead or support special projects aimed at improving operational efficiency or implementing new processes.
Job Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 1-5 years of experience in operations, project management, or a similar role.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent organizational and multitasking abilities.
- Strong communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams.
- Proficiency in using operations management software, ERP systems, and Microsoft Office Suite (especially Google Sheets).
- Problem-solving mindset with a focus on continuous improvement.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience in car rental or hospitality industries
- Knowledge of Lean, Six Sigma, or other process improvement methodologies.
- Experience with project management tools like Jira, Trello, or similar.
