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Job Description
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on property transactions.
- Handle inbound and outbound calls and emails professionally and efficiently, addressing client concerns and providing accurate information.
- Assist with paperwork, documentation, and data entry related to property transactions, ensuring accuracy and compliance with legal and regulatory requirements.
- Build and maintain strong relationships with clients, fostering trust and confidence in our services and expertise.
- Proactively identify and resolve client issues and concerns, escalating complex matters to the appropriate team members when necessary.
- Stay informed about local real estate market trends, property listings, and industry developments to provide relevant and up-to-date information to clients.
- Gather feedback from clients about their experiences with our services, identifying areas for improvement and opportunities for enhancing customer satisfaction.
- Adhere to company policies, procedures, and standards of conduct, maintaining professionalism and confidentiality at all times.
Job Requirements
- Previous experience in customer service, preferably in the real estate industry or a related field.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong organizational and multitasking abilities, with the capacity to manage multiple priorities effectively.
- Proficiency in MS Office and CRM software, with the ability to learn new systems quickly.
- Attention to detail and accuracy in documentation and data entry.
- A proactive and customer-focused mindset, with a genuine desire to help clients achieve their real estate goals.
- Knowledge of local real estate market trends and regulations is a plus.
- Male only
