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DevOps: Site Reliability Enginee...

Cegedim
New Cairo, Cairo

DevOps: Site Reliability Engineer/ Support Engineer

Full TimeRemotely during COVID-19
New Cairo, CairoPosted 2 months ago
17Applicants for5 open positions
  • 17Viewed
  • 17In Consideration
  • 0Not Selected

Job Details

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Job Description

Position:

  • Cegedim.cloud is a department of the Cegedim group, which provides its customers with Cloud services (virtual machines, load balancing, storage, etc.) managed through a CMP (Cloud Management Platform) and APIs. With datacenters in several continents and a best of breed infrastructure.
  • Cegedim.cloud seeks to support it in its growth an engineer to monitor and maintain the automation of its infrastructures and systems. Reporting to the SRE manager, he will work in a dynamic, passionate and innovative team of developers and systems engineers specializing in automation.

Missions:

  • Monitor and maintain the automation building blocks of infrastructure and systems
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Work jointly with developers and other systems teams while respecting the DevOps culture
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Ensure the quality of automation services

Job Requirements

Experiences and Skills: 

  • 2+ years in Linux and Windows systems administration
  • Excellent problem-solving and communication skills
  • Good understanding of computer systems
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to provide step-by-step technical help, both written and verbal
  • Hands-on experience with Windows/Linux environments
  • Good knowledge of scripting languages: Python, Bash, PowerShell…
  • Knowledge of automation tools such as puppet, ansible, terraform
  • Knowing Kubernetes is a plus

Technical Environment:

  • Systems: Linux / Windows
  • Containerization: Kubernetes
  • Basics: Oracle / MongoDB / PostgreSQL
  • Scripting: Python / Bash / PowerShell / Groovy / Go
  • CI / CD: Git / Jenkins / SaltStack / JIRA

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