Quality Assurance Specialist
Giza, EgyptPosted 2 years ago98Applicants for1 open position
- 35Viewed
- 1In Consideration
- 3Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Responsible for listening and Check the Quality of the calls (Daily & Weekly) to evaluate the agents
- Send Report to the direct manager Including any issues while listening to the agent’s calls
- Prepare Calls Feedback report and send it to the unit Manager & Head of department after checking these issues with the agent himself to be able to add recommendations in the report
- Check Info Gaps between the agents to make sure they are on the same ground and know the full info they need
- Review Calls Feedback Report with the team leader in case the score of the agent in below 80% and monitor the progress
Job Requirements
- Proven work experience as a Quality Assurance Specialist or similar role
- Good communication skills, both verbal and written
- Excellent data collection and analysis skills
- Strong attention to detail
- Bachelor Degree
