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Receptionist & Front Office Admin

Sheraton, Cairo
Posted 2 months ago
164Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Greet clients as soon as they arrive and connect them with the appropriate party.
  • Answer the phone in a timely manner and direct calls to the correct offices.
  • Create and manage both digital and hard copy filing systems for all partners.
  • Make travel arrangements and schedule meetings based on all partners’ itineraries.
  • Deal with bookings by phone, e-mail, letter, fax or face-to-face.
  • Complete procedures when Guests arrive and leave.
  • Prepare bills and take payments.
  • Take and pass on messages to Guests.
  • Deal with special requests from Guests.
  • Answer questions about what the hotel offers and the surrounding area.
  • Deal with complaints or problems.
  • Answer telephone calls and take messages or forward calls.
  • Schedule and confirm appointments and maintain event calendars.
  • Check visitors in and direct or escort them to specific destinations.
  • Inform other employees of visitors’ arrivals or cancellations.
  • Enter customer data and send correspondence.
  • Copy, file and maintain paper or electronic documents and records.
  • Handle incoming and outgoing mail.

Job Requirements

  • Computer knowledge and appropriate software proficiency, good typing ability.
  • Must possess multi-task handling ability, and knowledge of administrative procedures and clerical actions.
  • Microsoft Office Skills
  • Listening
  • Professionalism
  • Customer Focus
  • Organization
  • Handle Pressure

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