Sales and Customer service Social Media Moderator - Female Preferred - Giza
OilHouse -
Agouza, GizaPosted 4 months ago102Applicants for2 open positions
- 68Viewed
- 10In Consideration
- 46Not Selected
Job Details
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Job Description
- Monitor review and reply to all user-generated content, including comments, posts, and messages on social media platforms.
- Engage with users by responding to comments, questions, and messages professionally and on time
. - Identify potential sales leads or opportunities from user interactions and inquiries on social media platforms.
- Engage with leads and guide them through the sales process, including providing product information and support.
- Identify and escalate issues or potential crises, such as negative sentiment or public relations concerns, that may affect the brand's reputation.
- Keep up-to-date with changes in social media algorithms, platform policies, and industry trends to adapt moderation and sales strategies.
- issuing invoices to customers.
- tracking the undelivered orders with the shipping companies
Job Requirements
- Female Preferred
- Bachelor's degree in communication, marketing, or a related field (or equivalent experience).
- Strong understanding of various social media platforms and their best practices.
- Excellent communication and interpersonal skills.
- Proficiency in written communication with an emphasis on grammar and spelling.
- Knowledge of crisis management and conflict resolution.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Familiarity with content creation and graphic design is a plus.
- Knowledge of analytics tools to measure social media performance.
- A commitment to maintaining a positive online environment and upholding the brand's values.
