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Call Center Agent

Talaat Moustafa Group
Madinaty, Cairo

Call Center Agent

Madinaty, CairoPosted 19 days ago
296Applicants for6 open positions
  • 12Viewed
  • 11In Consideration
  • 30Not Selected

Job Details

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Job Description

  • Serve as the primary point of contact for customer inquiries, requests, and concerns via various channels including phone, email, and chat.
  • Provide accurate and timely information to customers regarding our products, services, policies, and procedures.
  • Address customer issues and concerns with empathy, professionalism, and efficiency, striving for first-contact resolution whenever possible.
  • Escalate complex or unresolved issues to the appropriate teams or departments for further investigation and resolution.
  • Proactively follow up with customers to ensure their satisfaction and to gather feedback on their experiences.
  • Maintain comprehensive records of customer interactions and transactions in the company's CRM system.
  • Collaborate closely with other departments such as sales, marketing, and operations to ensure a seamless customer experience.
  • Stay updated on product offerings, promotions, and industry trends to better assist customers and enhance their experience.

Job Requirements

  • Bachelor's degree in business administration, hospitality, or a related field.
  • Proven experience in customer service or a similar role, preferably in the real estate or hospitality industry.
  • Excellent communication skills, both verbal and written, with a strong command of the English language. Knowledge of Arabic is a plus.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility to work non-traditional hours as needed, including evenings and weekends.

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