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Customer Service Administrator

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Sheikh Zayed, Giza

Customer Service Administrator

Sheikh Zayed, GizaPosted 17 days ago
39Applicants for5 open positions
  • 30Viewed
  • 10In Consideration
  • 20Not Selected

Job Details

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Job Description

We are one of the fastest-growing software and technology companies in the United States, specializing in shipping, e-commerce, financial technology, and travel industries. We invest in technology and innovation, featured in CNN, Yahoo Finance, Fox News, and, New York Times Travel show. Our office located in Egypt is at Capital Business Park. 26th of July Corridor, St، Sheikh Zayed City, Giza

We are looking for talents who are experienced in customer service, have strong sales and convincing skills, are self-motivated, organized, detailed oriented, have strong teamwork, and are excellent English bilingual. 

About the role

  • Initiate and participate in the business strategies to ensure operational efficiency and financial strong
  • Work closely across all departments including the finance department, marketing, and IT group
  • Critical problem-solving skills and excellent communication writing and speaking skills are needed
  • Responsible for customer follow-ups, assisting the customer with registration, pricing checking, order placing, making payment, labeling and shipment tracking, etc.
  • Responsible for order review, payment processing, label creation, etc.
  • Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot the issue, and think out of the box for system automation.
  • Effectively communicate with the US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution.
  • Effectively communicate with shipping suppliers for any shipment exception, trace, and claim.
  • Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution.
  • Responsible for building a tight and trust-able relationship with existing customers and potential customers.
  • This position needs flexible work on night shifts and day shifts as needed.

Job Requirements

  • Need excellent English speaking and writing skills
  • Experienced or passionate about customer satisfaction through diligence and teamwork 
  • Excellent communication and convincing skill
  • Ability to multi-task and work effectively in a fast-moving environment
  • Strong learning and problem-solving abilities.
  • Demonstrate a sense of urgency and good time management skills.
  • Flexible different work schedules.
  • Excellent Team Player.
  • Bachelor's degree 
  • Military completed or exempted
  • Live within one hour of Capital Business Park. 26th of July Corridor, St، Sheikh Zayed City, Giza

Preferred

  • Experience in software development, IT (Information Technology), e-commerce, shipping, shopping, travel, and tourism industry is a plus but not a must

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