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Senior Application Support Engin...

Sky Distribution - Sheikh Zayed, Giza

Senior Application Support Engineer (AX)

Sky Distribution - Sheikh Zayed, GizaPosted 2 months ago
15Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Participate in creating the SLA for the different applications
  • Develop internal team schedule for managing on call, and application ownership and communicate to business
  • Provide first line support to Users by providing analysis and resolution for routine operational application issues.
  • Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue.
  • Monitor the corporate applications to ensure service availability 24/7
  • Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
  • Collaborate with other IT teams  in problem diagnosis and resolution.
  • Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
  • Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
  • Provide end user trainings for new modules/implementations.
  • Participate in analysis for new changes and required operational enhancements.

Job Requirements

  • Result Oriented
  • Analytical skills.
  • Problem solving skills.

Previous experience in:

1- Technologies:

  •  C#, X++, Business Intelligence, MS SQL Server
  • Agile Methodologies, Design Patterns.

2-  Used Tools:

  • Microsoft Dynamics AX 2012
  • SQL Server 2008, 2012, 2014
  • Visual Studio 2010, 2012, 2013, 2015, 2017

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JobsIT/Software DevelopmentSenior Application Support Engineer (AX)