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Customer Service & Sales Represe...

Florabel
Heliopolis, Cairo
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Customer Service & Sales Representative

Heliopolis, CairoPosted 2 months ago
60Applicants for1 open position
  • 41Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

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Job Description

Job Title: Sales and Customer Service Representative

Company: Florabel

Location: Heliopolis, Egypt

Job Type: Full-time

About Us:
Florabel is a leading flower shop in Heliopolis, committed to providing exceptional quality and customer service. We pride ourselves on our beautiful arrangements, fresh flowers, and friendly staff. Our goal is to make every customer feel special and leave our shop with a smile on their face.

Job Summary:
We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through effective sales strategies.

Responsibilities:

  • Provide outstanding customer service to ensure customer satisfaction and loyalty
  • Assist customers in selecting the perfect arrangement or bouquet for their special occasions
  • Offer personalized advice and recommendations on flower arrangements, bouquets, and other products
  • Handle customer inquiries and resolve any issues in a timely and professional manner
  • Process sales transactions accurately and efficiently
  • Restock shelves and replenish inventory if neededAssist with administrative tasks such as answering phones, responding to emails, and maintaining customer records
  • Collaborate with other team members to achieve sales goals and improve overall customer experience

Job Requirements

Requirements:

  • 1-2 years of experience in sales or customer service, preferably in the retail or hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Strong problem-solving and conflict resolution skills
  • Basic knowledge of flowers and arrangements is a plus
  • High school diploma or equivalent required; degree in a related field is an asset
  • Fluent in English is a must

Working Conditions:

  • Working hours : full time 
  • One day off
  • May require occasional evening or weekend work for events or special occasions

If you're a people person who loves flowers and is passionate about delivering exceptional customer service, we'd love to hear from you! Apply now to join our team at Florabel!

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