Skills And Tools:
- Support customers and company engineers by providing troubleshooting/knowledge transfer.
- Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.
- Log support tickets and track status with different team members.
- Support tickets coordination and followup.
- Develop articles/blogs for scenarios related to company products.
- Contribute and give User-Training on new systems functionalities.
- knowledge of MCSA and CCNA
- knowledge of SQL Server and exchange.
- IT background is preferred.
- Ability to analyze and troubleshoot issues with common sense.
- Excellent Communication skills are required.
- Ability to write technical documents/plans.
- Excellent English proficiency.
- IT Support EngineerConfidential Company - Maadi, Cairo7 days ago