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Job Description
Experienced Inbound Senior Tour Operator required for a travel company in Heliopolis
Job Summary:
Responsible for managing and coordinating travel arrangements for inbound tourists visiting Egypt. This role involves designing and organizing tour packages, managing reservations, coordinating with service providers, and ensuring a high level of customer satisfaction. The Senior Tour Operator plays a critical role in creating memorable experiences for tourists by leveraging extensive knowledge of Egypt’s attractions, culture, and logistics.
Key Responsibilities:
- Tour Package Design and Development:
- Create and customize tour packages based on market trends, customer preferences, and client requests.
- Design itineraries that highlight Egypt’s historical, cultural, and natural attractions.
- Ensure tours are competitively priced while maintaining quality standards.
- Client Management:
- Handle inquiries from international clients, travel agencies, and tour operators.
- Provide expert advice and information about destinations, attractions, and travel logistics in Egypt.
- Manage bookings and confirm reservations for accommodations, transport, and activities.
- Operations Coordination:
- Coordinate with local service providers, including hotels, transport companies, guides, and attraction sites, to ensure smooth tour operations.
- Manage tour logistics, including transfers, excursions, and special requests.
- Monitor the quality of services provided and handle any operational issues that may arise.
- Customer Service:
- Serve as the primary point of contact for inbound tourists before, during, and after their stay.
- Address and resolve any issues or complaints promptly and professionally.
- Provide support and assistance to ensure a seamless travel experience for clients.
- Vendor and Partner Management:
- Establish and maintain strong relationships with local suppliers, guides, and other partners.
- Negotiate rates and service agreements to ensure cost-effectiveness and quality.
- Marketing and Sales Support:
- Collaborate with the sales and marketing teams to promote tour packages and special offers.
- Assist in developing promotional materials, online content, and other marketing initiatives targeting international markets.
- Financial Management:
- Prepare quotations, manage budgets, and monitor the financial performance of tours.
- Ensure all payments to suppliers are made on time and in accordance with company policies.
- Compliance and Documentation:
- Ensure all necessary permits, insurance, and documentation are in place for tours.
- Stay updated on travel advisories, safety regulations, and legal requirements for inbound tourism.
- Reporting and Analysis:
- Monitor tour performance and gather feedback from clients to improve future offerings.
- Prepare reports on tour operations, client satisfaction, and financial outcomes.
Job Requirements
Applicant must have the following :
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field is a plus
- Minimum of 10 - 15 years of experience in tour operations in inbound tourism.
- Fluency in English; additional languages are a plus.
- In-depth knowledge of Egypt’s tourist attractions, culture, and travel logistics.
- Strong negotiation, communication, and customer service skills.
- Strong knowledge of OTA’s (to be proven).
- Proficiency in travel booking systems and tour management software is a plus
- Excellent organizational skills and attention to detail.
- High troubleshooting skills.
- Able to set plans, take challenges, and achieve targets.
