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Call Center Agent - Fluent English

London International Patient Services
Sheraton, Cairo
Posted 3 months ago
173Applicants for5 open positions
  • 92Viewed
  • 28In Consideration
  • 68Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Liaising between consultant and Patient
  • Answering calls with professionalism and high quality
  • Replying to queries and emails in a timely manner
  • Medical admin Work (filling forms – scan requests-surgery bookings)
  • Forwarding patients queries to consultant and aiding patients as much as they could
  • Point of intersection between patient, hospital and consultant
  • Arranging consultant diary according to consultant preference
  • Replying to consultant emails and queries in a timely manner
  • Matching clinics between hospitals and practice management database
  • Booking and cancelling patients appointments
  • Arranging surgery for patients
  • Adding New patient’s info on Practice Management System (Meddbase)
  • Following up on patient’s treatment plans with no Delays
  • Arranging for patient scans
  • Overseeing sending referrals for patients from consultant
  • Invoicing for surgeries and services provided by consultant.
  • Adding and cancelling clinics.
  • Settling payment with self-pay patients (before service)
  • Sending trust pilot reviews invitations
  • Adhere to workplace rules and codes of conduct
  • Complying to line manager in work related tasks and instructions
  • Days off: Saturday & Sunday ( Following UK calendar )
  • Working hours: Summer Time: 10 AM - 6 PM, Winter Time: 11AM - 7 PM (including 1-Hour break)

Job Requirements

  • Fluent English speaker is a must
  • Previous experience as a personal assistant is preferred 
  • Strong Communication Skills
  • Multitasker and Customer focused

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JobsCustomer Service/SupportCall Center Agent - Fluent English