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Call Center Agent (Medical Insurance)

NEXtCARE - New Cairo, CairoPosted 2 months ago
74Applicants for5 open positions
  • 44Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
  • Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Build customer’s interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Update the existing database with changes and the status of each existing/prospective customer/member
  • Document details of telephone conversation and actions taken.
  • Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
  • Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

Job Requirements

  • Bachelor University Degree in any discipline (graduates only)
  • Very Good Command of English Language.
  • 1-2 years’ experience in a Call Center/ Customer services environment, TPA , Hospitals or Medical Centers.
  • Flexible and ability to work shift (Working on Rotational Shifts, accepting night shift till 12:00 am)
  • Thorough knowledge of MS Office applications
  • Strong organizing and planning skills to work independently with efficiency and accuracy
  • A proven track record of customer service success
  • Requires tact and discretion in dealing with and handling confidential information
  • Decisive, good decision making skills, able to escalate response to situations when relevant
  • Physically fit to carry out duties.
  • Males Only

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