Quality Assurance Executive

KEY DUTIES & RESPONSIBILITIES

Planning, Monitoring and Development Process

      As determined by the line management:

• Designs, manages and monitors the effective compliance to the organization`s policies and procedures.
• Builds, and monitors implementation and effectiveness of the organization`s Quality Management and Improvement System.
• Researches and designs appropriate organization-wide performance and quality trainings. Identify areas for improvement, including training on policy, procedures or individual education.

Operational Excellence Process

      As determined by the line management:

• Develops a quality philosophy inside the organization, and works to instill an institutional culture that cares about quality, patient/client safety, and continuous education, and encourage employee participation in quality improvement.
• Undertakes monthly quality audits and inspection visits to all branches, and produces audit and other reports for each completed visit.
• Manages the reporting cycle and investigation of non-conformance reports.
• Supports the adoption of universal healthcare quality standards and best practices, and suggests improvements to current working methods to contribute to continuous improvements in service delivery.
• Focuses on superior healthcare value and quality, including the improvement of clinical outcomes, patient/client experience, patient/client safety, productivity, employee and doctor satisfaction, and process reliability.
• Assesses risks in the workplace and implements action plans to prevent them, in addition to monitoring health laws and regulations and ensuring compliance.
• Coordinates various quality and performance initiatives to ensure optimum utilization of resources.
• Serves as an internal consultant to administration, staff, and doctors in the areas of regulatory, process improvement, performance monitoring, and statistical analysis.
• Analyzes all assigned areas for opportunities of improvement and makes applicable recommendations for process, system, procedure, and operational changes to improve service value and quality.
• Conducts client satisfaction surveys at all branches. Analyzes and writes summary reports to present to the senior management. Audits clients-related phone calls and various social and multimedia messaging services to ensure compliance with quality standards and regulatory requirements.
• Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators (KPIs) to evaluate effectiveness and reliability using the ERP system and available information systems data.
• Manages performance and quality improvement projects, flow and alignment to ensure milestones and key performance indicators are met within defined parameters. Documents and reports the status of performance and quality improvement efforts and results to senior management as requested.
• Evaluates current quality assurance mechanisms and accreditation readiness, identifying gaps and areas for enhancement. Serves as a subject matter expert while developing strategies and action plans to achieve and uphold accreditation standards, such as those set by accrediting bodies like JCI, GAHAR, or others. Provides guidance and support to all concerned staff throughout the accreditation process.
• Undertakes any other duties as requested commensurate with the role (role relativity is decided by, and at the discretion of, the line manager).

SKILLS AND QUALIFICATIONS REQUIRED:

• Minimum 3 years of experience in Quality Management in the medical field in relevant hospitals or healthcare entities.
• Previous experience on Egyptian accreditation is an advantage.
• Experience in auditing management systems, with ability to Identify non-conforming work. 
• Ability to analyze and interpret data with experience in preparing audits and reports.
• Ability to develop and maintain effective working relationships with cross functional teams, and with managers at all levels. 
• Ability to identify risks and opportunities for improvements to working practices. 
• Skill in organizing and prioritizing workloads to meet deadlines.
• Ability to communicate effectively, with excellent verbal and written communication skills.
• Ability to handle difficult situations involving clients, physicians, or other staff in a professional manner. 
• Proficiency in Windows based applications, especially Microsoft Office.