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Call Center Advisor - Retention Account

Etisalat Egypt
Maadi, Cairo
Posted 18 days ago
68Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Interact with UAE customers to retain them and provide information in response to inquiries, ensure customer satisfaction
  • Resolve customer’s potential problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Update client’s account data on the company website to follow up payment status, review contracted unit updates.

Job Requirements

  • Graduates only
  • Females & males
  • Fluent English speakers
  • Soft skills & communication are a must

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