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Call Center Representative

Nawy
New Cairo, Cairo

Call Center Representative

Nawy
New Cairo, Cairo
Posted 2 months ago
56Applicants for4 open positions
  • 16Viewed
  • 7In Consideration
  • 37Not Selected

Job Details

Experience Needed:
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Education Level:
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Job Description

  • Represent the company in a professional and a qualified manner.
  • Receive and manage inbound calls coming to the company.
  • Keep records of all incoming calls and inquires on the company’s database.
  • Identify customers’ needs and directs them to the concerned parties.
  • Manage customers’ complaints and directs them to the concerned parties.
  • Build a strong impression and keeps a professional image.

Job Requirements

  • Bachelor degree in any field. 
  • 1-2 years of experience in a call center or customer support.
  • Strong phone and verbal communication skills 
  • Very good written and spoken English 
  • Active listening and patience
  • Familiarity with CRM systems and practices
  • Customer oriented

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