Call Center Agent
Nasr City, Cairoposted 2 years ago363Applicants for1 open position
- 26Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers
- Keep records of all conversations in our call center database in a comprehensible way
- Ensure adherence to policies for attendance, established procedures etc
- Ensure customer satisfaction during each call
Job Requirements
- Bachelor Degree
- Very good communication skills
- Good English
