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Call Center Agent

Rehlat - Mohandessin, Giza

Call Center Agent

Rehlat - Mohandessin, GizaPosted 22 days ago
168Applicants for10 open positions
  • 61Viewed
  • 25In Consideration
  • 120Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Responsible For:

  • Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
  • Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Make sure that all customers issues are handled.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow up (Call and Email) with customers in case of pending/escalated issues.
  • Communicate clearly and effectively with customers

Job Requirements

  • 0 to 2 years experience as a customer service agent
  • Grads only 
  • Immediate joiners are preferable.
  • Excellent communication and presentation skills
  • Excellent English
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

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